Exhibitor FAQs: Your Essential Guide

JUNE 24 - 26, 2025

SUBURBAN COLLECTION SHOWPLACE, NOVI, MICHIGAN, USA

SUBURBAN COLLECTION SHOWPLACE, NOVI, MICHIGAN, USA

JUNE 24 - 26, 2025

EXHIBITOR FAQ's

 

FAQs

 

Customer Invites Program is a complimentary, fully customizable, pre-show marketing service designed to help you promote your presence and invite guests with ease. Through your personalized dashboard, you’ll gain access to tools that make sharing your invite code simple and effective:

  • Your Invite Code: A unique code that allows your customers and prospects to register as your guests.
  • Custom Banner Graphics: Perfect for use in email signatures, social media posts, and on your website.
  • Ready-to-Send HTML Email Invite: A pre-designed email template, compatible with any email broadcast service, for quick and easy outreach.
  • Web Invite Link: A one-click link to direct customers to your online invite landing page.
  • Social Media Tools: Customizable content to share your invite and promo code on LinkedIn, Facebook, Instagram, X, and more.

All materials are already tailored with your company logo, booth number, and invite code, ensuring a professional and cohesive presentation.

 

Accessing your dashboard

The link to your customized invite dashboard has been sent to your primary exhibit contact. If you need the link re-sent or require assistance, please reach out to VIP Guest Invites, our official vendor:

Email: [email protected]
Phone: 800-211-6570

Please email [email protected] to request your company’s unique link to the exhibitor portal.

Yes, you are required to complete your listing entry (online Exhibitor listing & listing for the onsite showguide) as well as the Compulsory Booth Information Form. These can both be found via your Exhibitor portal link.

You can either update this via your Exhibitor portal, or reach out to our logistics contact (right side of this page) – please note that although the online listing can be updated right up until the show, our printed onsite guide is subject to deadlines.

All contracts are for the Exhibition floorspace only. Exhibitors are responsible for providing drape/walls and carpet/flooring for their contracted booth space. Pop-up displays will not be accepted in place of drape/walls.

Please search your company name on our Exhibitor Floorplan.

Orders for drape, carpet, power and other services can be made via your Exhibitor portal link.

You are able to register for the Exhibitor badge via your Exhibitor portal link. Exhibitor badges are free-of-charge, and there is no limit to how many staff you can register for your booth.

No, badges are not required to be worn during the move-in days.

Yes, there is an EAC Info Pack available to download on the right side of this page, or you can send them your link to the online Exhibitor portal.

This information can be found on the Shipping Services section of the online Exhibitor portal.

There is a Visa Invitation Letter Generator available via the online Exhibitor portal.

Yes, please email the following to your Account Manager:

  • company name

  • company address

  • contact name

  • job title

  • contact email

  • address

  • phone number

You can access your Marketing Kit through the Exhibitor Portal. This can be found via exhibitor resources > Marketing

Please see the Plan Your Visit page on this website for a full schedule. 

Please see your key contacts for the show on the right of this page.

 
 

Important contacts

For queries about logistics, booth builds and general enquiries, please contact:
Emily Hewitt
[email protected]
+44 (0) 2080 522 776

For queries about how best to market your exhibit at the show, please contact:
Amber Warren
[email protected]
+44 (0) 1273 916 298

 

 

Important resources

 
 

 
Hotel Scam Warning
To ensure your safety, please only book through our event website, using the official 24/7 online hotels reservation link or phone number. DF Meetings & Events is the only official housing company associated with our event and their information is provided on our website.
While others may contact you offering housing, they are not endorsed by or affiliated with the show. Beware that entering into financial agreements and providing personal information with non-endorsed companies can have costly consequences.
Smarter Shows will never contact you by telephone to sell you hotel rooms. If you have been contacted by telephone it is most likely to be a fraudulent booking agent.
 
Attendee List Scam Warning
Any offers to obtain / purchase attendee lists from 3rd party companies are a scam, using fabricated & falsified data based on the current information publicly available for the show. Smarter Shows will never sell or distribute data to any 3rd party companies – not only because it is illegal under GDPR laws, but also because we would never share information on our valued attendees and exhibitors without their express permission. We strongly recommend that you do not engage with these companies.