Postponement to 25th – 27th August 2020
No – your booth space booking will automatically be transferred over to the new August dates. Our team will reach out to you personally to confirm your booth transfer and booth number (in case it has changed) for August by email. If you have questions regarding this please email Jamie Reid, Event Director, Foam Expo on [email protected] / Paul Hooker, Event Director, Adhesives & Bonding Expo on [email protected] or email [email protected].
Art Craft Display have confirmed that exhibitor orders and applied payments received will be deferred to the rescheduled August dates.
For Booth furnishings /equipment / package orders – these will be kept on file. Any changes or additions to the order will be charged or refunded accordingly, within the appropriate deadline dates for the rescheduled event.
For Custom Graphics – Unfortunately the date has passed for refunds to be granted for any items that have been physically produced. Therefore, payment in full of these items will apply.
If your graphic package has been produced, Art Craft Display will contact you individually for further determination.
If your graphic order has not been physically produced, and unless otherwise instructed by you, we will defer this order for production to the appropriate time frame prior to the rescheduled dates.
For further clarification / detail please email: [email protected]
Cort Furnishings have also confirmed that all exhibitor orders will be transferred to the new dates. For further information please email: [email protected]
Complete Computer Rentals (AV/monitors/laptops etc.) are aware of the reschedule and exhibitors need to contact them directly for questions relating to their orders. For further information please email: [email protected]
BOCO Enterprises (Utilities: electric, internet, parking etc.) are aware of the reschedule and exhibitors need to contact them directly for questions relating to their orders. For further information please email: [email protected]
You can either update this via your Exhibitor portal, or reach out to your contact from our Marketing Team (right side of this page) – please note that although the online listing can be updated right up until the show, our printed onsite guide is subject to deadlines.
All Lead Retrieval orders and payments received will be transferred over to the new dates in August. The same change and cancellation policies will apply. Please contact [email protected] if you have further questions or required more details.
The information you submitted via the booth information form on the Portal will still be valid for August 2020. If you wish to update this information nearer the time, because your booth build plans change you will be able to do so, if not the information already submitted will be considered to remain true and further approval will not be required.
If you are in discussion with / have had approval from Abraxys for your booth build, then this will still be valid as well (if your booth space and plans remain unchanged for August). If you change booth space / booth design etc. then new approval will be required prior to August.
Our official hotel partner, DF Meetings & Events, is working closely with show management to facilitate automatic hotel cancellations for those made through the show’s official hotel service.
If you reserved your hotels through our official partner DF Meetings & Events, your reservation will be cancelled automatically and without penalty. There is no need to email or call DF Meetings & Events, or the hotel, or your credit card company to cancel your reservation(s). By March 11, 2020, you will receive confirmation of your cancellation. The cancellation will be sent to the email provided at the time the reservation was made.
6.1 Will I get a refund for a cancellation penalty I was already charged?
Yes. If you have been charged a cancellation fee, please watch for an immediate, detailed email from DF Meetings & Events ([email protected]) stating your cancellation fee will be refunded via check. Please do not contact your credit card company.
6.2 Can I rebook my hotel reservations for the new Foam Expo and Adhesives & Bonding Expo dates?
Yes. Hotel booking information with preferential rates will be communicated to you right away including via a revised hotel booking page.
6.3 What if I booked hotels myself via other means?
You will need to reach out to the hotel directly yourself to check if you are able to make the transfer and any penalties that may be occurred. We would always encourage that wherever possible – hotel room nights are booked via our official partner DF Meetings & Events.
Exhibitors need to contact their own travel insurance companies / airlines to understand the situation regarding whether flights can be transferred and what penalty fees will apply.
We sent out a communication on 10th March to all registered attendees advising them of the postponement and pointing them to our official statement. In a challenging global environment, this decision has been met with an overwhelmingly positive response. We also broadcast the announcement on social media and will be communicating to the wider industry over the coming days.
We have a dedicated communication plan to keep in touch with pre-registered attendees and ensure that they remain engaged with the show to the new August date window as well as a continued Marketing campaign to bring in new registrations over the next few months. We are confident that the decision to postpone will optimize the attendance from all key customer groups.